Frequently Asked Questions
Everything you need to know about ordering, delivery, and dining with us.
Ordering
6 Questions
Browse our menu, add your favorite dishes to your cart, select delivery or pickup, and proceed to checkout.
Yes. Most orders are prepared and dispatched as quickly as possible, subject to kitchen workload and delivery conditions.
Yes. You can choose a future delivery or pickup time during checkout, subject to availability.
Minimum order requirements may vary by location and is shown at checkout.
Changes can only be made if food preparation has not yet started. Please contact us immediately after placing your order.
Yes. You will receive a confirmation once your order is successfully placed.
Delivery
5 Questions
We deliver to selected areas across Dubai. Enter your delivery address to confirm service availability.
Estimated delivery times are displayed during checkout. Delivery times vary based on location, traffic, weather, and order volume.
Delivery fees vary based on location and are shown at checkout before payment.
You may receive order status updates through our website, SMS, WhatsApp, or email, depending on your selected communication preferences.
Our team will keep you informed of any significant delays and work to ensure your order arrives as quickly as possible.
Pickup Orders
2 Questions
Yes. Select "Pickup" during checkout and collect your order from our restaurant at the selected time.
We aim to have pickup orders ready at the scheduled collection time.
Dine-In & Reservations
8 Questions
Yes. Walk-in guests are welcome, but seating is subject to availability at the time of arrival.
Reservations are recommended during peak hours, weekends, and holidays. Walk-ins are welcome, subject to availability.
Yes. You can reserve a table through our website, by phone, or via WhatsApp.
Yes. Majlis seating can be requested during booking and is subject to availability.
Yes. We accept group bookings. For large parties, we recommend contacting us in advance.
We hold reservations for a limited time. Please inform us if you expect to be late so we can assist you.
Yes. You can modify or cancel your booking via phone or WhatsApp.
Yes. A confirmation is sent once your reservation is successfully received and confirmed.
Menu & Dietary Information
4 Questions
Yes. We offer a variety of family-sized meals and sharing platters suitable for groups and gatherings.
While Makarem is not a vegetarian-focused restaurant, we offer a variety of vegetable dishes, fresh salads, appetizers, and side dishes to suit guests seeking vegetarian options.
Yes. You may add notes during checkout. We will do our best to accommodate requests, though availability cannot be guaranteed.
While we take precautions, we cannot guarantee an allergen-free environment. Please inform us of any allergies before ordering.
Payments
3 Questions
We accept major credit and debit cards, online payments, and other payment methods displayed at checkout.
Cash on delivery may be available in selected areas and will be shown at checkout if eligible.
Yes. A digital receipt will be sent after successful payment.
Promotions & Loyalty
3 Questions
Enter your promo code during checkout before completing payment.
Only one promotion may be applied per order, unless otherwise stated.
Registered customers may be eligible for loyalty benefits, exclusive offers, and seasonal promotions.
Customer Account
2 Questions
Guest checkout may be available, but creating an account allows you to save addresses, track orders, and view order history.
Use the "Forgot Password" option on the login page and follow the instructions sent to your email.
Refunds & Support
3 Questions
Contact our customer support team immediately with your order number and photos if possible.
Orders can only be cancelled if preparation has not started. Please contact us immediately after placing your order.
You can contact us via phone, WhatsApp, email, or the contact form on our website.
General
2 Questions
Makarem Restaurant is generally open daily from 11:00 AM to 12:00 Midnight. Please check the website for the latest hours.
Yes. We welcome guests for dine-in, takeaway, and delivery.
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